Troubleshooting

The Troubleshooting and support topics provide strategies for diagnosing and solving problems with IBM® Verify Identity Access.

Getting started with troubleshooting
Problem determination, or troubleshooting, is a process of determining why a product is not functioning in the expected manner.
Diagnosing problems with diagnostic tools
When problems do occur, use the information about diagnostic tools to learn how to identify and possibly resolve them.
Troubleshooting on the appliance
Use appliance options to view system resources and logs.
Collecting events to diagnose or audit server operations
You can collect events for diagnostic and auditing purposes of the servers.
Customize logging events with tracing configuration files
Tracing configuration files are ASCII files that customize the logging of message and trace events for C language-based servers, daemons, and other C-language programs and applications.
Java properties files
Java™ properties files are ASCII files that are used to customize event logs for Java™ based Verify Identity Access servers, daemons, and other Java™-language programs and applications. Beyond customizing logs, these properties files are used to configure other aspects of the application.
Message event logging
The contents of log files can be useful sources of information when you monitor or troubleshoot Verify Identity Access servers.
Trace event logs
Verify Identity Access provides configurable tracing capabilities that can aid in problem determination. Unlike message logs, trace logs (or tracing) are not enabled by default.
Common Verify Identity Access problems
Common user registry problems
This chapter details common user registry or directory server problems that you might encounter when you use Verify Identity Access.
Single sign-on Issues: Windows desktop single sign-on, Kerberos, and SPNEGO
Use the following information to troubleshoot and resolve single sign-on issues that involve Windows desktop single sign-on, Kerberos, and SPNEGO.
Common problems with Reverse Proxy servers
The following information details the common problems with Reverse Proxy servers.
Risk-Based Access External Authorization Service plug-in
The Risk-Based Access (RBA) External Authorization Service (EAS) component provides a runtime XACML EAS plug-in for Reverse Proxy to enforce a policy decision. Reverse Proxy becomes the authorization enforcement point to access resources protected by RBA.
Troubleshooting certificate compliance issues
When you enable Verify Identity Access applications to implement a security compliance standard, certain settings are required.
Indexing optimization for Oracle High Volume Database
This topic provides a workaround to reduce Enq contention on indexes.
Serviceability commands
Troubleshooting Advanced Access Control
Use the known problems, solutions, and limitations to troubleshoot the Advanced Access Control module.
Support Information
To isolate and resolve problems with your IBM products, you can use the troubleshooting and support information. This information contains instructions for using the problem-determination resources that are provided with your IBM products.