Managing support files
IBM® Customer Support uses support files to help you troubleshoot problems with the appliance. Support files contain all log files, temporary and intermediate files, and command output that is needed to diagnose customer support problems.
About this task
Support files might contain customer-identifiable information, such as IP addresses, host names, user names, and policy files. Support files might also contain confidential information, such as passwords, certificates, and keys. The support file contents are stored as a .zip file. All files inside the support file can be inspected and censored by the customer.
Tip: You can create
multiple support files to track an issue over time.
Procedure
- Click .
- In the Support Files pane, use one or more of the following
commands:
Option Description New To create a support file, click New, select the categories and instances to include in the support file, optionally enter a comment that describes the support file, and then click Save Configuration. A new support file is created on the appliance. Edit To edit the comment for a support file, select the support file, click Edit, type a new comment, and then click Save. Delete To delete a support file, select the support file, and then click Delete. Download To download support files, select the support files, click Download, browse to the drive where you want to save the support files, and then click Save. Note: If you download multiple support files, the files are compressed into a .zip file.