Getting started with troubleshooting

Problem determination, or troubleshooting, is a process of determining why a product is not functioning in the expected manner.

These topics provide information to help you identify and resolve problems.

The troubleshooting process, in general, requires that you isolate and identify a problem, then seek a resolution. You can use a troubleshooting checklist to help you. If the checklist does not lead you to a resolution, you can collect additional diagnostic data and analyze it yourself. You can also submit the data to IBM® Software Support for analysis.