Inventory Management documentation for IBM Support Insights

IBM Support Insights' Inventory management section provides an at-a-glance overview for all the assets loaded in a client's inventory.

At the beginning of the page, on the right-hand side of the screen, you will see the virtual assets toggle. By default, all of your client's assets are displayed and included in the provided insights - both physical and virtual. If you wish to have only your physical devices displayed - you can switch off the toggle by clicking on it. However, if your client's inventory has been loaded from a contract (or a combination of contract and another source) - the default state of the toggle will be off.

Next, the header also contains a timestamp with the date of the latest data update of the inventory. The timestamp is located immediately after the virtual assets toggle. Please note, the update timestamp refers to when the data has been updated in the application's database, which may not necessarily coincide with the last updated date in a data collector, in case the client is utilizing one. The database's inventory update interval is once per night (US local time).

Displayed immediately after the virtual assets toggle and the last update date in the Inventory Management page is the global inventory header. It contains the most important inventory details divided into two separate sections:

• Assets widget - here you will see the count of assets distributed according to their historical status during the last update interval. The widget displays all of the client's devices, or all of the physical devices if the virtual assets toggle is set to off. The total count of assets is displayed as a number, while the remaining categories are clickable links. By clicking on either of them you will be taken to the Changes page with pre-applied filters according to the chosen assets group. Note, the last link in the widget depends on your selection in the virtual assets toggle. If the toggle is set to off - the link will display the total count of unchanged assets. If the toggle is set to on - the link will display the total count of virtual assets.
• Hardware coverage widget - here you will see the count of assets distributed according to their coverage status, with virtual assets being excluded from the widget.
  • In the Covered section of the widget, you can see the total count of covered assets displayed as a number, with the different coverage categories displayed as clickable links. By clicking on either of the five links you will be taken to the Coverage page with pre-applied filters according to the chosen assets coverage status.
  • In the Uncovered section of the widget, you can see the total count of uncovered assets displayed as a number, with the different coverage categories displayed as clickable links. By clicking on either of the three links you will be taken to the Coverage page with pre-applied filters according to the chosen assets coverage status.
• Call Home widget - here you will get an overview of your assets with a heartbeat and their related data, with virtual assets being excluded from the widget. The widget displays the percentage of your call home assets that are covered whose most recent heartbeat has been within the last 30 days, and they can be seen in the asset details table by clicking on the View assets button. Additionally, you can choose any of the other three links, giving you a view of either the covered call home capable assets with no data for their latest heartbeat, assets that are covered which have had their latest heartbeat in over 30 days, or those that are uncovered and have had their latest heartbeat within 30 days.

Additionally, the global inventory header's display changes when a global filter is applied. Once you have set your global filtering preference, the numbers displayed will be the count of assets shown after the global filter is applied.

Right after the global inventory header is a tab selector, where you can switch between the Inventory view tab and dedicated views with Coverage and Changes information for your inventory in their respective tabs.

At the beginning of the Inventory page, on the left-hand side is the View assets by table, used for grouping assets based on a selected criterion.

The table itself contains a dropdown with the available options for assets grouping. Once the table is populated, after a criterion has been chosen, the assets are grouped accordingly and their numbers are displayed on the same row as the corresponding category name. Those asset groups are then available for deselection, which removes them from both the map view and the assets table at the end of the page. Clicking on the Select all button selects all categories, having the same impact on the map and the assets table. Clicking on the Clear selection button deselects all categories and impacts the map and assets table accordingly as well.

While on the Inventory tab, you can see a map on the right-hand side of the screen, showing where your assets are located. By default, the map is set to a Geo level, which means that your assets are grouped into one of the following four bubbles: Americas, EMEA, APAC or Japan. Assets missing location information are grouped into the bubble Other in the lower left-hand corner of the map.

Using the Geo-Country slider in the top left-hand corner of the map you can shift the map view from Geo level to Country level or back. Selecting to view the map in Country level mode means the assets are grouped and displayed by country, which would most likely result in having more but smaller map groups than while in Geo level mode.

Using the zoom buttons in the upper right-hand side of the map allows you to zoom in and out of the map without changing the asset grouping.

If you prefer to see the assets breakdown into detailed groups (as on the View assets by table) also reflected in the map - you can switch from a Bubbles view to a Charts view using the three-dot menu in the upper right-hand corner of the map.

The assets table, which is after the map on the screen, displays the inventory in detail and shows one line per asset. Key asset properties are shown as columns in the assets table.

Please note, assets that are considered inactive are automatically removed from the client's inventory after 180 days. Inactive assets are those whose warranty or hardware support has been expired or canceled for over 180 days and they are not under an active or renewed contract.

The order of the columns can be modified, as can be which columns to view or hide. Additional data points (columns) are available and can be selected by the user, while default ones may be hidden from the user's view. See the customizing tables section for more details.

Additionally, in the IBM Support Insights Pro subscription level, the assets table contains additional vendor recommended data points. For more information about the application's Pro subscription, and how to obtain it, please go to this page.

The contents of the table can be filtered according to what the user wishes to view at a given time, by applying a local filter. For further details, see the table drill down section.

The Asset name property of the assets is presented as a hyperlink - when the user clicks on the link, a page with the asset details for the corresponding asset is displayed. For further details, see the asset details section.

Users can also search for specific assets within the table. For further details, see the table search section.

Additionally, users can select one or more assets from the table, by using the checkbox column. Once selected, the assets can be modified and/or exported (individually or in bulk). For details on editing assets, see the respective page, and for details on how to make contract changes to assets, you can see the requesting changes page. For details on exporting assets, see the exporting table content section.

Furthermore, users can switch between viewing assets and viewing services in the table. For further details, see the viewing services section.

Risk scores in the asset details table represent the risk associated with the specific asset. The different risk categories are available for selection and display in the additional columns list.

Risk scores are represented by numbers ranging from 0 to 100, with 100 representing the highest risk. In addition to the numeric value, risk scores are also represented visually with icons corresponding to the risk level group the asset falls into:

Risk level	Range	Icon
High	risk score > 70
Medium	40 < risk score <= 70
Low	10 < risk score <= 40
Minimal	risk score <= 10

If sufficient information for calculating an asset's risk score is missing, then n/a is displayed, commonly along with a question mark icon, signifying the lack of score, not the lack of risk. For more details on the assets' risk details and methodology, visit the Risks and recommendations page.