Answers to common questions about IBM Support Insights
How do I get started with IBM Support Insights
See the Getting started page for more information on how to begin using the application.
How do I access IBM Support Insights
You can access IBM Support Insights directly here.
For more information on the requirements for accessing the application, see the registering details section.
For more information on getting access to IBM Support Insights, see the access details section.
For more information on logging into the application, see the logging in section.
If you do not have a client profile set up or have not been granted access to a specific client profile, you will be given access to a Sample Customer where you can see the application in action. See the client setup section for more information about setting up a client profile with inventory data.
Where can I find information about how to use IBM Support Insights
This FAQ is part of the overall documentation for the IBM Support Insights application. Access the sidebar navigation items on the left-hand side of this page for more details on using the application and its respective components.
How do I add users to clients in IBM Support Insights
Adding users to a client in IBM Support Insights is accomplished
via the
Administration
page. It is
accessed by going to the header of the application and clicking on
the wrench icon in the upper right-hand side. Please note - you
need to have administration access to the specific client account
in order to be able to see the Administration button.
For more details, go to the Administration
page.
You must be in an Administrator role for the respective client in order to be able to access the page. If you do not hold such access rights to the client - the icon will not be available in the header of the application.
Where can I find my Technical Support Appliance (TSA) reports
TSA Reports are located in the Documents section, which is accessible via the left-hand sidebar navigation of the application.
Where can I find Delivery metrics
Delivery metrics are available in the Case metrics section of IBM Support Insights, which is accessible via the left-hand sidebar navigation of the application.
What does IBM Support Insights require for improving insights and recommendations for my IT infrastructure
The analysis performed by IBM Support Insights is dependent on data. The more data you provide, the more insights the application will have the capability to provide in return. If scores or alerts for different categories do not populate in the application, it is most likely due to IBM Support Insights not having enough data to calculate a score or an alert. In such cases, you may consider augmenting the inventory data using one of the various methods including a manual upload, the Technical Support Appliance (TSA), CMDB Connector for ServiceNow, or OEM data collectors such as the Cisco Common Service Platform Collector (CPSC). For more on these collectors, please see the data collectors section.
How do I add or change or delete assets in IBM Support Insights
The IBM Online Maintenance Management Portal (OMM) is now sunset and its functionalities have been integrated into IBM SI. For more details, see the OMM migration and inventory change requests details section.
What vendors does IBM Support Insights support
In addition to IBM Systems and Storage, IBM Support Insights also supports non-IBM vendors, such as Oracle, HP, Cisco, Dell, Fujitsu, Lenovo, NetApp, EMC, Juniper, Brocade, QLogic, F5, Fortinet, Avaya, Check Point, Palo Alto, Red Hat, Ubuntu, CentOS, VMWare, Suse, and Symantec.
How can I contact IBM Support Insights
When you click the button below, your e-mail client will open fill in the requested information in the message and send it. This is received and processed by the IBM Support Insights customer support team.