IBM Support Insights' Documents section details
Using the Documents page, users can view and download Technical Support Appliance (TSA)-generated reports, as well as Security Announcement-related reports.
TSA Reports
When you go to the Documents section of the application, the first available tab is the TSA Reports tab. This is where you will find any TSA-generated reports. Note, these reports are only generated if a TSA instance is installed onto the client's IT environment.
The reports are downloadable from the table, which is loaded on the page. The table contains the transmission date of the TSA, the Entity ID (the ID of the TSA instance), a summary version of the report and a detailed version of the report. Both the summary and detailed reports may be downloaded simply by clicking on their names in the table.
Note, the table is sorted according to the contents of the transmission date column by default, in descending order.
The TSA reports provide information regarding warranty and contractual maintenance coverage, enable reconciliation between discovered devices and IBM maintenance coverage. The report also provides information on product versions and update/upgrade recommendations for firmware, operating systems, and related components.
TSA reports are valuable for different organizational groups. They help procurement systems maintain an inventory of IT devices and ensure continuous support through maintenance coverage. System administrators benefit from insights on software and firmware releases, identifying potential data integrity or system stability issues.
Security Announcements
The second tab of the Documents page is the Security Announcements, where you can find reports concerning any security announcements related to your inventory. Note, these reports are only generated if a Cisco collector is installed in the client's IT environment.
The table on the tab consists of the date of the advisory, the partner support ID (consisting of the clientID and the inventoryID), the advisory's headline (which also contains a direct link to the advisory's announcement page), and a downloadable file which contains the inventory which is directly impacted by, or related to, the security advisory in question.
Note, the table is sorted according to the contents of the date column by default, in descending order.