Gathering logs

Sometimes, you cannot solve a problem by troubleshooting the symptoms. In such cases, you must collect diagnostic data and contact support.

All instructions for gathering the information and submitting your problem to IBM® Support are available in the IBM Must Gather document. In the Must Gather document, look for the required Must Gather link from the provided list.

You can enable logs for the mashup calls. To enable logs for the mashup calls, enable tracing for the web UI framework components. For more information, see Enabling tracing for the web UI framework.

You can collect diagnostic data and submit it to IBM Support to enable the IBM Support team determine the following use cases.
  • Do the symptoms match any known issues?
  • Is this issue a known defect? If not, can it be identified and resolved quickly?
  • Is any workaround available to reduce the severity of the issue?

To save time, gather the following information before you contact IBM Support.

  • What software versions were you running when the problem occurred?
  • Do you have logs, traces, and messages that are related to the problem symptoms?
  • Can the problem be re-created? If so, what steps led to the failure?
  • Any changes that are made to the system such as hardware, operating system, or networking software changes?
  • Are you using a workaround for this problem? If so, provide the details of the workaround when you report the problem.