IBM Sterling Store Engagement (Next-generation)
The Sterling Store Engagement next-generation application extends access and control of store operations to store associates through an intuitive set of capabilities. These capabilities span across store fulfillment and inventory management operations and store-specific customer service activities.
Order Management System is a cloud service solution that is used to manage users, products,
orders, and shipments. The Sterling
Order Management System APIs are used to enable store associates to
complete the following activities:
- Store fulfillment activities, such as picking, packing, customer pickup, shipping from store, and creating transfer orders.
- Customer service activities, such as helping customers with their orders and product queries.
- Store Inventory Management is used to manage inventory at locations and inventory configurations for the store. The Store Inventory Management APIs are used for all inventory transactions during pick, receive, putaway, move, transfer, and inventory count flows as well as location configurations.
- Sterling Inventory Visibility is a stand-alone cloud solution that processes inventory supply and demand activity to provide accurate and real-time visibility into inventory availability across various selling channels. In addition to the sell-able inventory supply, Sterling Inventory Visibility maintains other supply types, such as future and in-transit inventory.