Next-generation platform

Configuring order modification

To configure order modification, you must perform various prerequisite configurations such as enabling appropriate resource permissions, setting rules, and so on.

Applications Manager

Resource permissions
Enable the following resource permissions by using Applications Manager:
  • Price override - ISF000045
  • Update order line quantity - ISF000049
  • Add/modify order line charges - ISF000050
  • Add/modify order header charges - ISF000051
  • Promotions - ISF000052
  • Add comments to order - ISF000057
  • Order modification - ISF000058
  • Add order line - ISF000059
  • Cancel order line - ISF000060
  • Change fulfillment options - ISF000061
  • Change order address - ISF000062

For more information, see Administering user group permissions.

Order modifications rules
The following Order Fulfillment modification rules must be enabled by using Applications Manager:
  • Order level
    Action Modification type
    Add note ADD_NOTE
    Add line ADD_LINE
    Change promotion CHANGE_PROMOTION
    Remove promotion REMOVE_PROMOTION
    Change price PRICE
    Ship to SHIPTO
  • Order line level
    Action Modification type
    Add note ADD_NOTE
    Add quantity ADD_QUANTITY
    Change delivery method CHANGE_DELIVERY_METHOD
    Cancel CANCEL
    Change price PRICE
    Change flag modifications CHANGE_GIFT_FLAG
    Gift recipient name modifications MARKFOR
    Gift message modifications CHANGE_INSTRUCTION
    Gift wrap modifications CHANGE_GIFT_WRAP
    Ship to SHIPTO
  • Modification permissions at order line level for unscheduled status
    The following permissions are specifically required to edit the delivery method of a scheduled line. The status then changes from scheduled to unscheduled.
    • OTHERS
    • CHANGE_ORDER_DATE
    • CHANGE_ORDER_LINE_RESERVATIONS
    • REQ_SHP_DATE
    • SHIPTO
    • SHIP_NODE

IBM® Sterling Business Center

  • If you want to allow order modifications beyond the Scheduled status, enable the WSC_ALLOW_ORDER_MODIFICATION_POST_RELEASE rule (System setup > Store administration > Fulfillment rules > Allow Modifications of Orders Beyond Scheduled Status).
  • At the enterprise level, all payment types must be marked as valid for return. The Valid For Return checkbox must be selected in the Payment Type Details page (System setup > Payments > Payment Type).