Configuring return override reasons

You can configure return override reasons in Sterling Business Center.

1. Navigate to the Return Reasons screen. To navigate to the Return Reasons screen, perform the following steps:
   1. Log in to Sterling Business Center as an Enterprise Administrator. The Business Center home page opens.
   2. Click System Setup. The System Setup home page opens.
   3. Expand the Store Administration menu.
   4. Expand the Returns menu and click Return Override Reason. The Return Reason page opens.
2. Click Add. The New Value pop-up window opens.
3. Enter the Reason, Reason Name, and Reason Description in the appropriate fields. The reason is displayed when the store associate enters override return reasons for products.
4. Click Save. The New Value pop-up window closes and the new return reason is saved.