Configuring restocking fees

Sometimes products require a fee to restock after the product is returned. You can set a restocking fee in Sterling Business Center.

About this task

Fields that are marked with an asterisk (*) are required.

1. Navigate to the Policy Details screen by performing the following steps:
   1. Log in to Sterling Business Center as an Enterprise Administrator. The Business Center home page opens.
   2. Click System Setup. The System Setup home page opens.
   3. Expand the Return Order menu.
   4. Select Return Policy.
   5. In the Policy List, select RESTOCKING_FEE.
2. In the Validation Rules tab, select Add.
3. In the New Validation Rule screen enter the following required fields, and select the optional fields to enter:
   1. Enter the Validation Rule ID.
   2. From the drop-down menu, select a Document Type.
   3. Enter or select the Effective Start Date.
   4. Enter or select the Effective End Date.
   5. From the drop-down menu select the Message Code.
   6. Enter the Message Description.
   7. In the Criteria panel, enter the following:
      1. From the drop-down menu, select the Channel.
      2. From the drop-down menu, select the Lane Type.
      3. From the drop-down menu, select the Store Type.
      4. From the drop-down menu, select the Charge Category.
      5. From the drop-down menu, select the Charge Name.
      6. Enter the Charge Percentage.
      7. Enter the Category.
      8. From the drop-down menu, select the Customer Level.
4. Click Save. The restocking fee is saved.