Modifying customer pickup shortage resolution

You can modify an existing customer pickup shortage resolution.

1. Perform the following steps to view store administration rules:
   1. Log in to Sterling Store Engagement as a system administrator.
   2. From the Organization menu, select the organization for which you want to apply the rules.
   3. Click System Setup. The System Setup home page opens.
   4. Expand the Store Administration menu. A list of store administration rules is displayed.
2. Expand the Customer Pickup Rules menu, and then click Customer Pickup Shortage Resolution. The Customer Pickup Shortage Resolution window opens. You can view the existing customer pickup shortage resolution.
3. In the Shortage Resolution Name field, click and modify the name. The new name is displayed when the store associate selects the customer pickup shortage resolution.
4. In the Shortage Resolution Description field, click and modify the description.