Next-generation platform

Order fulfillment

Sterling Store Engagement provides the flows required for order fulfillment, such as pick, pack, and ship orders.

Pick orders
You, as a store associate, can pick products that belong to an order from the backroom of a store and do the appropriate tasks to fulfill the order.
Batch picking
As a store associate, you can use batch picking to simultaneously pick multiple orders in an optimal way without having to walk through the zones or departments multiple times.
Pack orders
Packing operation is performed after completing the picking operations for shipping orders. Products that are picked can be placed in a staging location to gather all of the order before packing, or the products can be individually packed without staging.
Ship orders
When the packing process is complete for an order, the packed products are confirmed for shipping by a designated carrier.
Customer pickup
When a customer, pickup recipient, or gift recipient arrives at a store to collect the products in an order, you can use the Customer Pickup portlet to identify the person at the store front, scan the products that are available, mark shortages, confirm the process, and print a customer pickup acknowledgment.
Shipment search
As a store associate, you can search for any shipment across all stores of an enterprise and provide relevant and current shipment information to the customer. You can also search for orders that are being fulfilled by other stores if you are a part of the same team.

Parent topic: Overview