Next-generation platform

Customer service

Sterling Store Engagement provides various capabilities that you, as a store associate, can leverage to help your customers.

Product search
You can search for any product in the catalog and all the related information about the product by using the application.
Order capture
As a store associate, you can search for products for a customer, choose appropriate fulfillment options, add the products to the cart, and capture payments.
Order search
You can search for orders and provide the required information to the customer who arrives at the store.
Order modification
After the orders are created, you can search for an order and modify the order, if required.
Order cancellation
You can cancel orders based on requests from the customer, provided the order is not already shipped.
Customer search
You can search for a customer and view the engagement of the customer with the store and the enterprise.
Global search
Global search provides a quick way to look up information from all pages of Sterling Store Engagement.
Customer appeasement
At times, customers can be unsatisfied with an order or specific products in the order. In such situations, Sterling Store Engagement provides various options to improve the situation, with the goal to satisfy or appease the customer.
Return and exchange orders
Customers can return products for various reasons. For example, the product might be defective, might not meet the expectations of the customer either due to quality issue or delivery of a wrong product. After receiving a return request from the customer, a store associate can initiate the return process by creating a return order for the customer to return the products.

Parent topic: Overview