As a store associate, after you add a product to the cart for a customer, you can view
and update the quantity and add more products to the cart.
About this task
The View cart page displays the products that are added to the cart,
its descriptions, selected delivery methods, quantity, the price, and the order total. You can
perform the following actions from this page.
Procedure
Adding products and updating the quantity
-
To view the product details page for a specific product in the cart, click the product name
link. The Product details page opens.
- To update the number of units of a product that is added to cart for the same delivery
method, update the number in the Quantity field.
The
Item total and Order total amounts are updated for the
new quantity.
- To add the same product, but by using a different delivery method, search for the product
and follow the steps in Adding products to cart to add to cart.
- To add a different product to the cart, search for the product and follow the steps in
Adding products to cart to add to cart.
Editing delivery method
- Click Edit delivery method to change the delivery methods of
products in each order line.
In the
Edit delivery method window, select the corresponding tab to
view the availability for each delivery method.
Update the address if you select
Ship as the delivery method.
Search for a store or select the nearby
stores that has the product available, if you select Pick up as the delivery
method.
- To remove a product or orderline from the order, click Remove in
the specific orderline.
Marking as a gift
- To mark an item as a gift and to add a message to the recipient and to have it gift
wrapped, click Gift options in the specific orderline.
To mark
the entire order as a gift, click Gift options.
Applying coupons
- To apply any gift coupons or vouchers to the order to help the customers avail discounts,
click Coupons applied.
Scan or enter the coupon code. The total
discount applicable as per the coupon is shown.
Viewing order total and adding charges
- To view the breakup of the order total and to add or modify charges, click
Order total.
The Add/Modify charges window opens. The total
price of all the items in the order along with taxes, charges, and discount is displayed.
- To add new charges, such as additional tax, installation charges, or appeasement
discounts, click Add charges.
- Select the Charge category, Charge name,
and Amount.
Note: You can add a specific charge only once.
- The Notes field is automatically updated to display the charge and amount added. You
can edit the note to add more details.
- Click Apply and Close.
Identifying the customer
- To update the order with an existing shipping address or to add a shipping address to the
order, click Identify customer.
Note: It is mandatory to identify the customer if the order contains any pick or ship order
lines.
- If the customer is an existing customer of the store, search for the customer by first
name, last name, phone number, or email address. Select the relevant customer from the search
results, and click OK.
To change the address of the existing
customer, click Choose another address and select from the list of other
available addresses or click Add new address to add a new
address.
- If it is a new customer, in the New customer tab of the
Identify customer window, enter the address details and set it as the default
shipping or billing address. Click Save.
- Click Continue after you have updated all the details in the
View cart page.
The
Payment capture
page is displayed.
Note:
- In case of serial-tracked products, you must scan the serial number before proceeding to the
Payment capture screen for carry delivery method order lines. You can use the Scan product action to
capture the serial number information for serial-tracked products.
- The application performs an availability check of products in the order when you click
Continue. If inventory is not available for the order lines, you will not be
able to proceed to the payment page.