Next-generation platform

Changing the shipping address

You can change the shipping address of the order or add a new shipping address from the Edit order page.

Procedure

  1. Log in to Sterling Store Engagement.
  2. To search for orders, use either of the following methods:
    • From the application menu, select Customer service to search by using the Find order portlet.
    • Click the search icon on the status bar and select the search type as Order to search for orders globally from any page.
  3. Enter or scan the order number that you want to modify. Alternatively, use Advanced search to search for the order by using the customer details. For more information about finding orders, see Finding orders.
    The Order summary page opens.
  4. Click Edit.
    Note: You cannot modify an order that is already canceled, shipped, or carried.
    The Edit order page opens.
  5. To update the order with an existing shipping address or to add a new shipping address to the order, click the customer name. The Identify customer window opens.
    1. To modify the current shipping address, click Edit shipping address. Make the required updates to the address and click Save.
    2. To select a different shipping address, click Choose another address. A list of addresses are displayed if there are multiple addresses added for the customer. Select the address that the customer wants the order to be shipped to and click OK.
    3. To add a new shipping address, click Choose another address and then, click Add new address. Enter the address in the Add new address window and click Save.