Next-generation platform

Adding customer pickup shortage resolution

You can add a customer pickup shortage resolution.


  1. Perform the following steps to view store administration rules:
    1. Log on to Sterling Store Engagement as a system administrator.
    2. From the Organization menu, select the organization for which you want to apply the rules.
    3. Click System Setup. The System Setup home page opens.
    4. Expand the Store Administration menu. A list of store administration rules is displayed.
  2. Expand the Customer Pickup Rules menu, and then click Customer Pickup Shortage Resolution. The Customer Pickup Shortage Resolution window opens. You can view the existing customer pickup shortage resolutions.
  3. Click Add to create a new customer pickup shortage resolution. The New Value window opens.
  4. In the Shortage Resolution field, enter a value to identify the customer pickup shortage resolution.
  5. In the Shortage Resolution Name, enter a name that helps a store associate to select the appropriate shortage resolution during the customer pickup process.
  6. In the Shortage Resolution Description, describe the shortage resolution.
    Note: If you are configuring Cancel as a shortage reason, you must also configure cancellation reasons by using Sterling Business Center. For more information about creating cancellation reason codes, see Adding cancellation reason codes.