Packing orders

For a given shipment, a store associate can pack products that have been picked up from the backroom and are ready for packing or continue to pack products that are partially packed.

1. Log in to Sterling Store Engagement and switch to the Order Fulfillment View by using the eye icon.
2. You can start the packing process from the Pack Orders portlet in the following ways:
   • Scan the order or shipment number for which you want to perform packing. The Pack Orders screen opens.
   • Click Not Started to view the orders that are yet to be packed or click In Progress to view the orders that are being packed. To see all the orders that can be packed, click the count displayed at the center of the portlet. The Pack order list screen opens.
     To refine the order search results, perform the following steps:

     1. Click Refine Pack Orders List and select either the appropriate Carrier or Status based on which you want to refine the orders.
     2. Click Apply. The orders are filtered accordingly. If you want to remove the filters applied to the list, click Reset.
     To sort the order search results, perform the following steps:

     1. Click Sort by.
     2. Choose to sort the orders by Oldest to Newest or Newest to Oldest expected ship date .
     3. Click Apply. The orders are sorted accordingly.
   • Alternatively, click Advanced Search.
     1. You can enter one of the following information to search for orders:
        • Enter the Order#
        • Enter the Shipment#
        • In the Assigned To field, enter the name of the store associate to search orders that are assigned to that store associate.
     2. Click Search. If the search results in a single order, the Pack Order screen opens. If the search results in multiple orders, the Shipment search results screen opens.
3. Click either Pack Order or Continue Pack. The Pack Order screen opens.

   If you choose to pack an order that is already being packed by another store associate, you are prompted with an appropriate message to either Start Over, Continue Pack or Cancel. If you choose to Start Over, the packed quantity will be reset, the order is assigned to you and you can start packing the products. If you choose to Continue Pack, you can resume packing from where the earlier associate left. If you choose to Cancel, you will be taken to the Pack order list screen.

4. You can add products to a package in one of the following ways:
   • From the Products panel, select a product and click Pack. The product is added to the current container.
   • In the Packages panel, scan the product. The product is added to the current container.
   • Click Pack All to add all products into the package at once.

   After scanning or adding one unit of the product, you may continue to add the remaining quantity either by entering the value directly into the quantity field or by using the + and - buttons.

5. In the weight field, enter the weight for the selected or the current package and click Update.
   If you want to redo the packing for one more products, you can reduce the product quantity as required from the appropriate package and then repack the products. Alternatively, you can remove all the products in a package and delete the package completely by clicking Unpack.

   Note: Package weight is reset if a new product is either added or removed or the quantity of a product in a package is changed.
6. Click Generate Label. The tracking number is generated and displayed for the order and the browser print dialog opens allowing you to print the shipping labels.
   Once the labels are printed successfully, the Re-print Label option is displayed that can be used to reprint the labels.
7. After you completely pack products for an order, record weight, generate and print the shipping labels, you can click Print Packing Slip to print the packing slip for the current package. The browser print dialog opens to allow you to print the packing slip.
8. Click Finish Pack. The Shipment Summary screen is displayed.