Next-generation platform

Implementing customer service tasks

This section describes the implementation details of the various customer service tasks that you can do by using Sterling Store Engagement.

Implementing global search
This section describes the APIs, services, and other components that are used to implement global search in Sterling Store Engagement.
Implementing product details
A store associate can view details about a product by clicking its image or description. This section describes the APIs, services, and other components that are used to implement product details.
Implementing order capture
A store associate can use the order capture feature in Sterling Store Engagement to find products for customers, select appropriate fulfillment options, add the products to the cart, and capture payments. This section describes the APIs, services, and other components that are used to implement the order capture feature.
Implementing order modification
As a store associate, you can use the order modification feature in the Sterling Store Engagement to add a new product to or remove a product from the order, edit product quantity, modify delivery methods, and capture appropriate payment details for the change in the order total of an existing order. This section describes the APIs, services, and other components that are used to implement the order modification feature.
Implementing address capture and display
Addresses of the customers are required to create, modify, and fulfill an order. A store associate can capture valid addresses of customers and Sterling Store Engagement displays the addresses in appropriate formats. This section describes APIs, user exits, services, and other components that are used to implement address capture and display and to support country-based address capture forms and templates.
Implementing order search
A store associate can search for an order, view and track its status, and cancel the order, if requested by the customer. This section describes the APIs, services, and other components that are used to implement these capabilities.
Implementing customer search
A store associate can search for a customer and view the engagement of the customer with the store and the enterprise. This section describes the APIs, services, and other components that are used to implement customer search.
Implementing customer appeasement
When a customer is dissatisfied with an order or product for some reason, a store associate can appease the customer by using suitable appeasement options. This section describes the APIs, services, and other components that are used to implement customer appeasement.
Implementing return and exchange orders
Review APIs, services, and other components that are used to implement return and exchange orders in Sterling Store Engagement.

Parent topic: Implementing