Next-generation platform

Customer pickup

When a customer, pickup recipient, or gift recipient arrives at a store to collect the products in an order, you can use the Customer Pickup portlet to identify the person at the store front, scan the products that are available, mark shortages, confirm the process, and print a customer pickup acknowledgment.

A customer can place an order through any channel and later arrive at a store to pick up products. Sometimes, a different person could collect the products on behalf of the customer or a gift recipient can collect the products in the order. Therefore, it is important to verify the identity of the person who comes to pick up the order. You can select a verification method to identify the person, based on the information already available in the system. You can also view the following information:
  • Products in the order.
  • Products that are already picked up by the customer.
  • Products that the customer has canceled.
  • Products that the customer is yet to pick up.

Once the identify of the person who has come to pick up the order is verified, you can collect the products from the staging location and update the system by scanning the data and manually entering quantities. You can also mark shortages, if any.

Once products are ready to be taken by the customer, you can confirm the completion of the process and print the acknowledgment for the products that were picked up by the customer.