SLA indicators

SLA indicators must be displayed to indicate the priority of orders.

Solution

The following section describes APIs, user exits, services, and other components.

In all the screens where SLA indicators are displayed, the getCommonCodeList API is called with the following code types to display the SLA indicators.

CODE_TYPE = YCD_TIME_RMN_THRSH is used for orders with pickup delivery method
CODE_TYPE = YCD_TIME_RMN_SFS is used for orders with shipping delivery method.

To arrive at an SLA, the time remaining to ship the order is computed as follows:

timeRemaining = ExpectedShipmentDate - Current Time
- If timeRemaining is greater than Threshold1, then the "Breached SLA" indicator is displayed.
- If timeRemaining is greater than Threshold2, then the "Nearing SLA" indicator is displayed.
- If timeRemaining is greater than Threshold3, then the "Within SLA" indicator is displayed.

The different thresholds and the images to be displayed when a threshold is exceeded, can be configured in the Sterling Business Center.

Implementation

The following section describes the rules that you must configure.

You must configure the service level indicators for shipping orders. For more information, see Configure service level indicators.