You should be able to view the open alerts for the currently logged-in user, queues subscribed by the user and user's organization.
The following section describes APIs, user exits, services, and other components.
The application header displays an icon for alerts with the count of open alerts assigned to the
currently logged-in user or queue subscribed by the user. The
getAlertStatisticsForUser API is called to retrieve the count. By default, the
count includes only open alerts of type "Nearing SLA" and "Hot Pick".
When the store associate clicks the View Alerts icon, separate panels are displayed collapsed for
each of the alert types along with the count of open alerts for each type. The store associate can
expand a panel to view the alerts. The
getExceptionList API is called with the
depending on the panel selected.
The store associate can take appropriate action to resolve each open alert. For example, when the
store associate expands the Hot Pick panel, each alert is displayed with a Pick button, so that the
store associate can take appropriate action on the alert. When the store associate clicks Pick, the
resolveException API is called to resolve the alert and start the backroom pick
- A store associate should have "View Alerts" resource permission to view open alerts. For more information about administering user group permissions, see Administering user group permissions.
- Configure the polling interval appropriately to fetch the open alerts for the currently logged-in user. For more information, see Setting up polling interval.
- For more information about the APIs, see IBM® Sterling Order Management System: Javadoc.