Next-generation platform

Configuring the polling interval

You can configure the polling interval to specify the time interval in which to refresh the alerts count.

About this task

The polling interval is set in milliseconds and based on the interval specified, the count of open alerts are refreshed.

You can configure the polling intervals only at the enterprise level. The polling interval is configured by using Sterling Business Center.


  1. Perform the following steps to view store administration rules:
    1. Log on to Sterling Business Center as a system administrator.
    2. From the Organization menu, select the organization for which you want to apply the rules.
    3. Click System Setup. The System Setup home page opens.
    4. Expand the Store Administration menu. A list of store administration rules is displayed.
  2. Click Set up Polling Interval. The Polling Interval window opens. You can view and update the polling intervals specified to refresh alerts.
  3. In the Specify alerts polling interval in milliseconds field, enter an appropriate time interval to refresh alerts.
    Note: The recommended value for the polling interval is 60000 milliseconds or higher.
  4. Click Save. The changes will affect the interval in which the alerts are refreshed.
    Note: The alert mechanism makes regular calls to the backend based on the polling interval and hence keeps the session active. This might prevent the session from timing out, if the polling interval is less than configured session timeout.