Next-generation platform

Configuring customer service

Before store associates can perform customer service tasks, the configurations that are required for these tasks must be completed.

Configuring product search
To configure product search, enable appropriate resource permissions, bar code type, and other configurations.
Configuring order capture
To configure order capture, enable appropriate resource permissions, bar code types, rules, and properties. This topic also includes the configurations required to find, track, and cancel orders and to capture payments as part of order capture.
Configuring order search
To configure order search, enable appropriate resource permissions and bar code type.
Configuring order modification
To configure order modification, you must perform various prerequisite configurations such as enabling appropriate resource permissions, setting rules, and so on.
Configuring customer search
To configure customer search, enable appropriate resource permissions for the users.
Configuring customer appeasement
Configuring return and exchange orders
To configure return and exchange orders, enable the appropriate resource permissions, bar code type, and other configurations.

Parent topic: Configuring