A store associate can click the Appointments icon that displays a count adjacent to the label, which indicates the number of open appointments for the customer across all stores of the organization. The Appointments screen is displayed with the list of appointments. If the list of appointments is long, the store associate can further refine the results by clicking the filter icon on the Appointments screen. The store associate can filter the appointments based on the appointment date, appointment status and appointments within the store. The getWorkOrderAppointmentList API is called to retrieve appointments for the customer and also to filter the appointments.

From the Appointments screen, the store associate can either create a new appointment if needed by clicking Create Appointment or modify an existing appointment by selecting the required appointment and clicking View Details.