Configuring service level indicators

You can add a service level indicator to be shown for orders on the user interface based on the configured threshold and expected shipment date.

About this task

You can specify the images to be displayed for pickup and shipping orders when the configured threshold time is exceeded. The threshold time can be configured only at the enterprise level. By default, service level indicators are defined for low priority, medium priority, high priority, and overdue orders.

Procedure

Perform the following steps to view store administration rules:
1. Log in to Sterling Business Center as a system administrator.
2. From the Organization menu, select the organization for which you want to apply the rules.
3. Click System Setup. The System Setup home page opens.
4. Expand the Store Administration menu. A list of store administration rules is displayed.
Expand the Service Level Indicators menu, and then click Service Level Indicators For Pickup Orders or Service Level Indicators For Ship Orders. The appropriate window opens. You can view the existing service level indicators.
Click Add to create a service level indicator. The New Value window opens.
In the Threshold (in minutes) field, enter a value to identify the time threshold for displaying SLA indicators.
In the Indicator Class Name field, enter the name of the CSS class that is used to determine the SLA icon to be displayed for orders on the AngularJS-based screens.
By default, the following classes are available:
- TIME_OVERDUE
- TIME_HIGH_PRIORITY
- TIME_MEDIUM_PRIORITY
- TIME_LOW_PRIORITY
Similarly, you can define your own class names and then define the CSS for the classes in the appropriate CSS files.
In the Indicator Description field, enter the information that helps the user identify the priority of the SLA indicator.
In the Indicator Image field, enter the relative path to the image in the format: <context>/path/<file_name>.<extension>. For example: wsc/resources/css/icons/images/timeLeftOverdue.png. The image is displayed as the SLA indicator for orders only on the Dojo-based screens.

Note: In the Batch List screen on the Dojo-based interface of the Sterling Store Engagement application, the delivery method icons are overlaid with service level indicators for each batch. Therefore, you must add service level indicators with images of the same name suffixed with _overlay. For example, timeLeftOverdue_overlay.png.
Configuring service level indicator.
Modifying a service level indicator.
1. Expand the Service Level Indicators menu, and then click Service Level Indicators For Pickup Orders or Service Level Indicators For Ship Orders. The corresponding window opens. You can view the existing service level indicators.
2. In the Indicator Description field, modify the priority of the SLA indicator.
3. In the Indicator Image field, modify the relative path to the image as required.
Deleting an existing time threshold.
1. Expand the Service Level Indicators menu, and then click Service Level Indicators For Pickup Orders or Service Level Indicators For Ship Orders. The corresponding window opens. You can view the existing service level indicators.
2. Select the threshold that you want to delete and click Delete, and confirm the deletion. The store associates will no longer be notified for this threshold during backroom pick.
  
  Note: If you delete a threshold that is used in the application can cause errors during the backroom pick process.
Configuring service level indicators for transfer orders.
To configure service level indicators for transfer orders, call the manageCommonCode API.
The sample input of the manageCommonCode API is as follows:
```
<CommonCode Action="Create" OrganizationCode=" " CodeLongDescription="wsc/resources/css/icons/images/timeLeftOverdue.png" CodeName="TIME_OVERDUE" CodeShortDescription="Time Left Overdue" CodeValue="0" CodeType="YCD_TIME_RMN_THR_TO"/>
```
Here,
- OrganizationCode is the enterprise code.
- CodeLongDescription is the folder path where the indicator image is present. You can use the following image indicators that are provided by the application:
  - wsc/resources/css/icons/images/timeLeftOverdue.png
  - wsc/resources/css/icons/images/timeLeftHighPriority.png
  - wsc/resources/css/icons/images/timeLeftMediumPriority.png
  - wsc/resources/css/icons/images/timeLeftLowPriority.png
- CodeName is the SLA indicator class name. Valid values include:
  - TIME_OVERDUE
  - TIME_HIGH_PRIORITY
  - TIME_MEDIUM_PRIORITY
  - TIME_LOW_PRIORITY
- CodeShortDescription is the short description of the SLA indicator. Valid values include:
  - Time Left Overdue
  - Time Left High Priority
  - Time Left Medium Priority
  - Time Left Low Priority
- CodeValue is the threshold time in minutes for SLA indicators.
- CodeType is the code type for transfer orders, which is set to YCD_TIME_RMN_THR_TO.