Troubleshooting

Diagnose and resolve problems with IBM TS7785.

For specific error or operator messages, see Events. For failed operations, failover testing, or recovering lost data scenarios, select the section that matches your symptom.

Before you begin

Collect the following information:

- Firmware or microcode level

- Host operating system and version

- Backup application and version

- Error message or alert text

- Timestamp and affected component (virtual tape library, drive, path, or cartridge ID)

- Recent changes to configuration, hardware, SAN zoning, or software

If the problem persists, collect logs and diagnostic data, then contact support.