Support for troubleshooting

This topic describes the support that is available for troubleshooting any issues that you might encounter while using IBM Storage Scale .

Contacting IBM support center
Specific information about a problem such as: symptoms, traces, error logs, GPFS logs, and file system status is vital to IBM® in order to resolve a GPFS problem.
Call home notifications to IBM Support
The call home feature automatically notifies IBM Support if certain types of events occur in the system. Using this information, IBM Support can contact the system administrator in case of any issues. Configuring call home reduces the response time for IBM Support to address the issues.

Parent topic: Troubleshooting