Best practices for troubleshooting

Following certain best practices makes the troubleshooting process easier.

How to get started with troubleshooting
Troubleshooting the issues that are reported in the system is easier when you follow the process step-by-step.
Back up your data
You need to back up data regularly to avoid data loss. It is also recommended to take backups before you start troubleshooting. IBM Storage Scale provides various options to create data backups.
Resolve events in a timely manner
Resolving the issues in a timely manner helps to get attention on the new and most critical events. If there are a number of unfixed alerts, fixing any one event might become more difficult because of the effects of the other events. You can use either the CLI or the GUI to view the list of issues that are reported in the system.
Keep your software up to date
Check for new code releases and update your code on a regular basis.
Subscribe to the support notification
Subscribe to support notifications so that you are aware of best practices and issues that might affect your system.
Know your IBM warranty and maintenance agreement details
If you have a warranty or maintenance agreement with IBM®, know the details that must be supplied when you call for support.
Know how to report a problem
If you need help, service, technical assistance, or want more information about IBM products, then you can find a wide variety of sources available from IBM to assist you.
Other problem determination hints and tips
These hints and tips might be helpful when investigating problems related to logical volumes, quorum nodes, or system performance that can be encountered while using GPFS.

Parent topic: Troubleshooting