Installation toolkit fails due to the failed URL request of an IBM Storage Scale GPG key

Learn about different reasons that might cause this issue, and the available workarounds to solve it.

FAILED! => { "msg": "Request failed: <urlopen error timed out>", "url": "http://InstallerIP:10080/Public_Keys/Storage_Scale_public_key.pgp"}

The workaround to troubleshoot this issue depends on the reason that is causing it. The next list includes possible root causes and provides a workaround for each.

• If the port that is needed for the installation toolkit is not open and the firewall is running.

  Workaround

  Disable the firewall or open the required firewall port.

• If a proxy is configured.

  Workaround

  Disable the proxy during installation toolkit deployment. And, if needed, re-enable the proxy after the deployment is completed.

• If the 10080 port is already in use by another process.

  Workaround to be done on the installer node

  1. Check whether the 10080 port is in use:

     netstat -tulpn | grep ':10080'

  2. Check whether the 10080 port is being used by the toolkit "spectrumscale" command process. If so, you can stop the toolkit "spectrumscale" running process and then proceed with the deployment.

     ps -eaf | grep "spectrumscale"

  3. Check whether the 10080 port is being used by some other process. If you cannot stop that process, use a different port for the installation toolkit by issuing the following command:

     ./spectrumscale setup -s <InstallerIP> -p <UserDefinedPort>

     Then, proceed with the deployment.