Types of call home data upload

The call home feature allows data to be uploaded either manually or automatically to the IBM® server.

The manual and automatic data upload options can upload the data to the IBM ECuRep server. The data which is uploaded to the IBM ECuRep server is not analyzed automatically and gets deleted after a specified period. The default period is set to two weeks, but it can be changed. For more information about the usage of the uploaded data, contact IBM support.

Note: You must consider the space requirements of your system before the call home data is uploaded. For more information, see Space requirements for call home data upload.

Manual data upload

The call home feature provides the option to manually upload a specific file or multiple data packages to the IBM server. To upload data manually, issue the mmcallhome run command in one of the following ways:

To manually initiate the daily data upload, issue the following command:
```
mmcallhome run GatherSend --task DAILY
```
To manually upload a specific data file to the IBM server, issue one of the following commands:
- ```
mmcallhome run SendFile --file myfile
```
  The mmcallhome run SendFile --file <file name> command uploads a specific file to a common directory, which is available for support to all customers.
  
  Note: The IBM support team must be informed that a specific file is to be considered and all IBM support representatives can read the specific file.
- ```
mmcallhome run SendFile --file myFile --pmr TS123456789
```
  The mmcallhome run SendFile --file <file name> –pmr <number> command uploads a specific file to a specific location, which is linked to the specified PMR or Salesforce team.
  
  Note: The IBM support team automatically notices the changes in a PMR or Salesforce case if they are working on the same ticket. Only a specific set of IBM support representatives who are allowed to work on the specific PMR or Salesforce case can read the contents of the specific file.

Automatic data upload

The call home feature provides three different ways to automatically upload a specific file or data packages to the IBM server.

Event-based data upload

This type of data upload collects the debugging information after an occurrence of a specific failure is detected. For more information, see Event-based uploads.
Scheduled data upload

This type of data upload is enabled by using the mmcallhome schedule command to schedule a weekly or daily upload of the predefined data. For more information, see Scheduled data upload.
Heartbeats feature

This type of data upload is done only once a day by each call home master node. The call home master nodes send the basic cluster information to IBM ECuRep server. For more information, see Heartbeats feature for call home.