GUI is showing “Server was unable to process the request” error

The GUI might not respond on user actions or it might show “Server was unable to process the request” error. This might be because of an issue in the JavaScript layer, which runs on the browser. JavaScript errors are not collected in the diagnostic data. The IBM® Support might need the JavaScript error details to troubleshoot this issue.

The location where the JavaScript console can be accessed depends on the web browser.
  • For Google Chrome: Select menu item Tools > Javascript Console.
  • For Mozilla Firefox: Select Web Console from the Web Developer submenu in the Firefox Menu.