Know how to report a problem

If you need help, service, technical assistance, or want more information about IBM® products, then you can find a wide variety of sources available from IBM to assist you.

About this task

IBM maintains pages on the web where you can get information about IBM products and fee services, product implementation and usage assistance, break and fix service support, and the latest technical information. The following table provides the URLs of the IBM websites where you can find the support information.

Table 1. IBM websites for help, services, and information
Website	Address
IBM home page	http://www.ibm.com
Directory of worldwide contacts	http://www.ibm.com/planetwide
Support for ESS	IBM Elastic Storage® Server support website
Support for IBM System Storage and IBM Total Storage products	http://www.ibm.com/support/entry/portal/product/system_storage/

Note: Available services, telephone numbers, and web links are subject to change without notice.

Before you call

Make sure that you have taken steps to try to solve the problem yourself before you call. Some suggestions for resolving the problem before calling IBM Support include:

Check all hardware for issues beforehand.
Use the troubleshooting information in your system documentation. The troubleshooting section of the IBM Documentation contains procedures to help you diagnose problems.

To check for technical information, hints, tips, and new device drivers or to submit a request for information, go to the IBM Elastic Storage Server support website.

Using the documentation

Information about your IBM storage system is available in the documentation that comes with the product. That documentation includes printed documents, online documents, readme files, and help files in addition to the IBM Documentation.