Configuring call home

In IBM Storage Scale System 3000, IBM Storage Scale System 3200, IBM Storage Scale System 5000, and IBM Storage Scale System 6000, IBM Storage Scale System version 6.1.1.x can generate call home events when a drive in an attached enclosure needs to be replaced. In IBM Storage Scale System 3000, IBM Storage Scale System 3200, IBM Storage Scale System 3500, IBM Storage Scale System 5000, and IBM Storage Scale System 6000, can also generate call home events for other hardware-related events in the I/O server nodes, protocol nodes, and client nodes that need service.

IBM Storage Scale System 5000 hardware events rely on POWER® system OPAL logs. IBM Storage Scale System 3000 , IBM Storage Scale System 3200, IBM Storage Scale System 3500, and IBM Storage Scale System 6000 hardware events rely on mmcallhome and mmhealth commands.

Starting from IBM Storage Scale System 6.1.9.2, the call home is no longer using Electronic Service Agent (ESA). ESA was completely removed (RPM is no longer available) from IBM Storage Scale System 6.2.1.0 onward.

To ensure a smooth transition, re run the esscallhomeconf command after you complete a code update from an earlier code level of IBM Storage Scale System 6.1.9.2 to IBM Storage Scale System 6.1.9.2 and higher.

Examples

Use the esscallhomeconf command by following the syntax that is shown in the following example, where the variables are enclosed in <>.
Remember: Replace the variables with the values that correspond to your deployment. The management server is not the only node you can set up for call home. You can add all the nodes in the cluster.
esscallhomeconf --suffix=-hs -N <EMS,IoNode1,IoNode2...> --icn '<ID_NUMBER>' -m '<COMPANY>' -n '<USER_NAME>' -e '<EMAIL>' -u '<COUNTRY>' -t '<PHONE_NUMBER>' -g '<COUNTRY>' -a '<STATE>' -z '<ZIP_CODE>' -y '<CITY>' -r '<ADDRESS>'
When you run the mmcallhome info list command, the output is similar to the next example.
# mmcallhome info list
group    customerName   customerID   email                countryCode   type         primary-contact                  primary-contact-phone        machine-city   machine-zip   machine-address   machine-country   machine-state
-------- -------------- ------------ -------------------- ------------- ------------ -------------------------------- ---------------------------- -------------- ------------- ----------------- ----------------- ---------------
global   IBM            <ID_NUMBER>    <EMAIL>                <COUNTRY>       production   <USER_NAME>   <PHONE_NUMBER>         <USER_NAME>  <PHONE_NUMBER>      <CITY>           <ZIP_CODE>      <ADDRESS>           <COUNTRY>           <STATE>