GUI Issues

When troubleshooting GUI issues, it is recommended to view the logs that are located under /var/log/cnlog/mgtsrv. By default, the GUI is installed on the EMS node. It is possible that the customer installed it in another node. In such cases, the GUI logs are stored in the node where the GUI is installed.

The following logs can be viewed to troubleshoot the GUI issues:

mgtsrv-system-log

Logs everything that runs in background processes such as refresh tasks. This is the most important log for GUI.

mgtsrv-trace-log

Logs everything that is directly triggered by the GUI user. For example, starting an action, clicking a button, executing a GUI CLI command, etc.

wlp-messages.log

This log covers the underlying Websphere Liberty. The log is mostly relevant during the startup phase.

gpfsgui_trc.log

Logs the issues related to incoming requests from the browser. Users must check this log if the GUI displays the error message:

Server was unable to process request.