Contacting IBM

Specific information about a problem such as: symptoms, traces, error logs, GPFS logs, and file system status is vital to IBM® in order to resolve an IBM Storage Scale RAID problem.

About this task

Obtain this information as quickly as you can after a problem is detected, so that error logs will not wrap and system parameters that are always changing will be captured as close to the point of failure as possible. When a serious problem is detected, collect this information and then call IBM.