Service support

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IBM Service helps repair of failed Ready Node components.

Ready Node service items are designated as follows:
  • Customer Replaceable Units (CRUs)
  • Field Replaceable Units (FRUs)

CRUs are repaired by the customer. For CRUs repair, the individual Ready Node remains powered up and operational. No tools are required.

FRUs are repaired by an IBM-trained System Service Representative (SSR). For FRU repair, the individual Ready Node is taken offline. Tools are required as FRU repair involves opening or changing the Ready Node.
CAUTION:
Do not attempt FRU repair or open the Ready Node cover unless instructed by IBM SSR personnel.
Ready Node failure event and repair cycle are characterized by the following phases:
  1. Event occurrence.
  2. Detection, user alert, and failed component identification.
  3. Report the incident with an IBM case submission.
  4. Repair action - FRU or CRU.
  5. Repair verification
  6. Close IBM case.

Ready Node vendor service documentation provides service action details including how to identify a failed CRU or FRU, remove and replace items, and similar items.

For more information, see
Note: Vendor service documentation provides steps for many different configurations and component types that are not part of the Ready Node.