Help facilities

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IBM Storage Protect has several outlets for resolving problems that you might have with the server or the backup-archive client.

Reporting a problem with a help topic

When you want to report a problem with the help system, you must first collect specific information.

  1. Record what you clicked to get the help. For example, if you clicked the question mark for a portal, record the name of the portal.
  2. View the source of the help pop-up window. On most browsers, a right mouse-click shows you a menu with a View Source option. Select View Source to view the HTML source code for that window. Write down the title of that window, which is the URL or the name of the file that the help system is trying to show.