Troubleshooting

Troubleshooting procedures are available for problem diagnosis and resolution.

Help facilities
IBM Storage Protect has several outlets for resolving problems that you might have with the server or the backup-archive client.
Diagnosing problems
You can use different methods to troubleshoot issues in IBM Storage Protect products. If necessary, you can send a diagnostic report to the IBM support team for in-depth analysis.
Resolving client problems
Resolving problems with the client application can involve connecting to the server, changing policy settings, reproducing the error, or several other possible options.
Resolving IBM Storage Protect server problems
When working with IBM Storage Protect, you might experience problems specific to the server. The server diagnostic tips that you can perform vary from simple actions such as restarting your server, to more involved procedures.
Resolving Operations Center problems
If a problem occurs with the IBM Storage Protect Operations Center and you cannot solve it, you can consult the descriptions of known problems for a possible solution. You might also need to review log files and enable extended tracing for the Operations Center.
Resolving communication problems
The need for connectivity in IBM Storage Protect means that any communication error can render your application useless. Communication errors might be attributed to TCP/IP configuration, client and server connections, and other causes.
Resolving storage agent problems
IBM Storage Protect can back up and restore client data directly to and from SAN-attached storage by using the storage agent.
Using trace to resolve problems
IBM Storage Protect can, at times, experience problems that you can resolve through trace.
Resolving data storage problems
If you are experiencing a problem in storing or retrieving data, several methods are available to help you resolve the problem.
Troubleshooting Call Home problems
If archive files are not created in the Call Home archive directory after transmission, you can perform several checks to identify and resolve the issue.
Getting call stack information from a core file
You can use debugging tools or a script to get the call stack information for each running thread from a core file. The call stack provides wide-ranging information that can facilitate problem resolution.