Identifying when and where the problem can occur

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Problems with client processing often occur only when you are performing specific operations, at certain times, or only on certain client computers.

To further isolate when and where a problem occurs, determine the following answers:
  • Does this problem occur for a single client, some clients, or all clients for a given server?
  • Does this problem occur for all clients running on a specific operating system?
  • Does this problem occur for specific files, for files that are in a specific directory, for files on a specific drive, or for all files?
  • Does this problem occur for clients on a specific network, subnet, or all parts of the network?
  • Does this problem occur only for the command-line client, the GUI client, or the web client?
  • Does IBM Storage Protect always fail when processing the same file or directory, or is it different from run to run?