Overview of Call Home
IBM Storage Protect users can use the Call Home feature to share the basic configuration data of IBM Storage Protect server to the IBM® support team for monitoring the environment and taking the required action in case of any issue.
With the Call Home feature enabled, the IBM Storage Protect users can upload the daily or weekly cluster configuration or debugging data from the customer site to a specific IBM server.
The uploaded data is further analyzed by the IBM support team to determine whether there is a common misconfiguration, best practice violation, or any other issues. This enables the IBM support team to provide solutions to any problems encountered on the customer site or leverage the data to provide more benefits to the customer.
The Call Home component in IBM Storage Protect must be configured before it can be used data send data to IBM server. To configure Call Home, see Configuring Call Home.
Call Home commands
The Call Home command provides options to define, update, query, and delete Call Home configurations.
- DEFINE CALLHOME: Define a Call Home configuration with customer information. For more information, see DEFINE CALLHOME (Define a Call Home configuration).
- UPDATE CALLHOME: Update the existing Call Home configuration. For more information, see UPDATE CALLHOME (Update the existing Call Home configuration).
- QUERY CALLHOME: Display the current Call Home configuration. For more information, see QUERY CALLHOME (Query the existing Call Home configuration).
- DELETE CALLHOME: Remove the existing Call Home configuration. For more information, see DELETE CALLHOME (Delete the existing Call Home configuration).