Windows operating systems

Responses to messages for virtual machine backups with application protection

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You might get some warnings or error messages during virtual machine backup operations when you use application protection.

The following messages might be displayed. If so, take the following actions:
ANS2196W An incompatible disk configuration is detected. Individual SQL Database Restore of database '<database_name>' is not supported.
You can use only Microsoft SQL databases that are on basic disks with Master Boot Record (MBR) partitioning for individual SQL database recovery. This warning message identifies one or more SQL databases that have an unsupported disk configuration.
ANS2330E Failed to unfreeze the VSS writers because the snapshot time exceeded the 10 second timeout limitation.
Determine whether there is an error by taking the following actions:
  1. Use the vSphere client to create a quiesced virtual machine snapshot. If this action is successful, proceed to the next step.

    If this action is not successful, the problem is likely to be related to VMware. You might need to contact VMware Support regarding the problem.

  2. Back up the virtual machine without application protection:
    1. Disable application protection by removing the INCLUDE.VMTSMVSS vmname option from the client options file.
    2. Back up the virtual machine by running the following command from the Command Prompt window:
      dsmc backup vm vmname -vmbackuptype=fullvm
      Where vmname is the name of the virtual machine that you want to back up.

    The steps that you followed so far can help you further diagnose and solve the problem. However, if this step is not successful, there is a problem with either the Windows guest virtual machine or the backup-archive client on the data mover node. You might need to find support information for IBM Storage Protect at the IBM® Support Portal for IBM Storage Protect.