Gathering API information before calling IBM support

Edit online

You can significantly help to determine an application programming interface (API) problem by collecting information about your environment.

Gather as much of the following information as possible before contacting IBM® Support:
  • On what operating system is the problem being experienced?
  • What is the exact level of the operating system, including all service packs and hot fixes that were applied?
  • What is the exact level of the IBM Storage Protect API?
  • What is the exact level of the IBM Storage Protect server?
  • What is the IBM Storage Protect server platform and operating system level?
  • What is the exact level of the IBM Storage Protect storage agent (if LAN-free environment)?
  • What is the IBM Storage Protect storage agent platform and operating system level (if LAN-free environment)?
  • What applications are running on the system?
  • What steps are required to recreate the problem? If you cannot recreate the problem, what steps caused the problem?