Running Must-Gather scripts

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You can run the Must-Gather script for IBM Storage Protect Backup-Archive Client to collect diagnostic information required by IBM Support.

For more information about the script location, installation, and prerequisites, see Collecting diagnostic data using Must-Gather scripts.

Supported operating systems

  • Windows
  • Linux (RHEL, Ubuntu)
  • AIX
  • Solaris
  • macOS

How to run the Must-Gather script

  1. Open a terminal at the Must-Gather script directory.
  2. Run the following command. For example:

    perl mustgather.pl --product sp-client-ba --output-dir <output-dir> --adminid <id> --password <pwd>

Backup-archive modules

Module Description
config Collects IBM Storage Protect configuration files (dsm.opt, dsm.sys, dsminfo.txt).
logs Gathers client logs such as dsmj.log, dsminstr.log, dsmwebcl.log, dsmerror.log, and dsmsched.log.
performance Captures performance metrics and instrumentation logs (dsminstr.log).
core Searches for and collects the latest core dumps.

Output summary

At the end of execution, the script automatically creates a zip file:

mustgather_<product_name>_<timestamp>.zip

=== Must-Gather Collection Summary ===
Product              : sp-client-ba
Version              : Version 8, Release 2, Level 0.0
Node Name            : TEST
Server Name          : server1
 
 Modules           : Status
-----------------------------
 1. system          : Success
 2. network         : Partial
 3. server          : Success
 4. logs            : Success 
 5. config          : Success
 6. performance     : Success
 7. server          : Failed
 8. core            : Success

Check script.log inside each module folder for detailed failures.
Output : <output-dir>/mustgather_sp-client-ba_20251124_165659.zip
This file can be sent to IBM Support team for analysis.

The .zip file contains the diagnostic data for each module.