Updating a ticket

You can update an existing ticket by following the four-stage process:
  1. Get started
    1. Select the storage system from the drop down of I need help with storage systems option.

      Or

      Select Open Storage Insights case to resolve issues that are related toIBM Storage Insights and click Open a case. Skip all other steps if you choose this option as it redirects you to another website.

    2. Verify that the details of the selected storage system are visible in the blue banner.
    3. Select Update ticket.
    4. Click Next.
  2. Update ticket
    1. If there are open tickets for the selected device, then a list of all tickets are displayed. Select the ticket that you want to update.
    2. If there are no open tickets, then enter a valid ticket number in the search box. For example, TS017917683.
    3. Click Next.
  3. Ticket description
    1. Enter a detailed problem description.
    2. Attach any relevant files (maximum 20 MB per file).

      Based on the device type and configuration, you can create a new package to upload with the ticket or upload an existing package.

    3. Click Next.
  4. Review the ticket
    1. Review the ticket number, problem description (if provided), and attached file.
    2. Click Update ticket.