Monitoring resources with Call Home

Call Home with email notifications

Enable Call Home with email notifications on your monitored IBM block storage systems to gain the following benefits:

Monitor storage events as they occur

Receive events about the health and status of IBM storage systems and their components, as they are detected. Call Home constantly monitors the health and status of your storage so that you and IBM Support are notified of hardware failures and potentially serious events. Helps you be proactive in the fight against performance slowdown and unexpected downtime.

Get a direct line to IBM Support for proactive, fast resolution of problems

Upon detection of any hardware or software issue, IBM Support is notified via e-mail, through a specified SMTP gateway. If IBM Support determines that the detected event requires service or further investigation, a new problem ticket (PMR or PMH) is created and sent to the appropriate IBM Support team. Proactive support minimizes the number of interaction cycles between you and IBM Support.

Spend less time on troubleshooting and increase operational efficiency

The availability and performance of storage systems is critical to ensuring that your applications remain online and their services are uninterrupted. Call Home can help you and IBM Support to identify where these problems are occurring, and in some cases, detect them before they occur. Use the enhanced capabilities of IBM Storage Insights Pro with Call Home to easily discover the root cause of problems by following the trail of evidence from storage system to port number.

Call Home with cloud services

Enable Call Home with cloud services on your IBM Storage Virtualize storage systems to integrate and monitor them with IBM Storage Insights. By using Call Home with cloud services, you can collect configuration, status, capacity, and performance metadata without installing a data collector in your environment. For more information, see Enabling Call Home with cloud services.