Who can access the metadata

Information is provided about access to the metadata that is collected and stored.

Access to metadata is carefully controlled and governed by the IBM Cloud® Service Agreement and the IBM® Storage Insights Service Description.

Key teams can access metadata. IBM Support, Development, DevOps, and cloud infrastructure teams have a level of access that’s needed to help ensure that your day-to-day storage operations run smoothly. The wider IBM Storage Insights team has limited access to improve your product experience and help resolve any issues that you might encounter.

To access the metadata in the IBM Cloud network and ensure that the connection is secure, DevOps and cloud service infrastructure teams use a secure virtual private network (VPN) connection. Access to instances is only permitted from privileged user workstations, which must meet the strict security controls of IBM Security policies for production servers.