Uploading the data collector's log packages to Blue Diamond

To help IBM® Support resolve your ticket, use the batch file or script to upload the data collector's log packages to Blue Diamond.

1. Go to the folder that you created on your server or virtual machine to run the data collector.
2. Depending on the operating system of your server or virtual machine, choose one of the following options:

   Operating system	Steps
   Windows	Right-click the logcollector.bat file and click Run as administrator.
   AIX® and Linux® operating systems	Log in as root and run the logcollector.sh script.

3. To find out the parameters and values that you need to specify, use this information:

   Parameter	Value
   -t	Include the -t parameter and enter the number of the ticket.
   -u	If your firewall is configured to upload log packages, include the -u parameter. If not, omit the -u parameter to create a .zip file, which you can copy to another computer, and manually upload to Blue Diamond.
   -j	Include the -j parameter to upload the Java™ core files that are created when the data collector encounters a runtime exception. The Java core files contain information about the last running state of the data collector, information about system memory, and other information. Although uploading these logs might increase the size of the log packages and take longer to upload, IBM Support will need this information to investigate and resolve the issue that you encountered.
   -c	Include the -c parameter to upload the contents of the conf folder, which is in the folder where the data collector was installed. IBM Support will need this information to investigate and resolve the issue that you encountered.
   -bc	If your firewall is configured to upload log packages, include the -bc parameter to specify that you are a Blue Diamond customer.
   -bu	If your firewall is configured to upload log packages, include the -bu parameter and enter the username for Blue Diamond.
   -bp	If your firewall is configured to upload log packages, include the -bp parameter and enter the password for Blue Diamond.
   -bd	If your firewall is configured to upload log packages, include the -bd parameter. Enter the name of the folder that was assigned to your company for uploading files to the Blue Diamond SFTP server.

   Example: Your firewall is configured to upload log packages:

   -t TS001234567 -u -j -c -bc -bu my_username -bp my_password -bd my_directory

   Example: You want to generate a .zip file and upload it manually to Blue Diamond:

   -t TS001234567 -j -c 

4. Press enter.