Metadata access for resolving issues

To investigate and resolve issues, access is required to metadata and the related IBM Storage Insights service.

To find the causes of issues, investigations are undertaken that might require access to the metadata that is collected and stored, or access to infrastructural elements, or both. For example, the DevOps team or IBM® Support, might need to monitor instances of the application to determine the cause of interruptions in service, or to investigate interruptions in the collection of metadata. To resolve such issues, it might be necessary:

To analyze the configuration of the instance
To analyze log files
To analyze the metadata that was collected

To thoroughly investigate some issues, it might also be necessary to package the metadata and transfer it to a secure IBM system so that the development team can complete the investigation.