Giving IBM Support permission to collect log packages

Give IBM® Support permission to collect and upload log packages for storage systems without contacting you every time.

About this task

When you open a ticket for IBM Support about a storage system, a log package is automatically added to the ticket. To resolve your ticket, IBM Support might want to collect and upload more log packages from the storage system. You can allow IBM® Support to collect and upload log packages from your storage systems without requesting permission from your organization. If you give this permission, it can help IBM® Support to resolve your support tickets faster.

Tip: Add a reminder to your maintenance procedure to turn access off during maintenance. For example, during firmware upgrades, SVC cluster node upgrades, and other maintenance activities. Don't forget to turn it on again when you've completed the maintenance procedure!

Procedure

  1. Click Configuration > Settings.
  2. Click Edit in the IBM Support Log Permissions section.
  3. Select the check boxes for the storage system for which you want to give IBM® Support permission to collect log packages.
    Tip: Select the check box for System Name to select all storage systems.
  4. Click Set Permissions.

    You can also watch a short video that demonstrates how to give IBM Support permission to collect log packages.

Results

IBM Support has permission to collect log packages from the storage systems you selected. IBM Support does not contact you for permission before they collect and upload log packages for those storage systems.